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Frequently Asked Questions

Frequently Asked Questions

Artwork Preparation & Design Help

Make it sure to convert all fonts to outlines or curves before sending the file to us. Kindly set the size of the proof in proportion to the exact size of the custom banner's order. There's no need to mention bleeds in the proof, unless it is required or a part of the graphic. All text should be at least two inches from the edge of the banner's grommets. Acceptable formats such:

EPS (Encapsulated Post Script)

AI (Adobe Illustrator)

PDF (Adobe Reader PDF)

PSD (Adobe Photoshop)

JPEG (High Resolution JPEG)

TIFF (High Resolution TIFF)

It totally depends on the resolution and pixels, PSD, JPEG, TIFF files get blurred when enlarged them. Thumbnail JPGs or GIFs cannot be used for large prints. If submitting these files please follow these guidelines

100% scale (full size output) at 100 dpi

50% scale at 200 dpi or higher

25% scale at 300 dpi or higher

10% scale at 600-1200 dpi

Vector files art is scalable to any size of the custom graphics, it never loses resolution or doesn't get blurred and the image stays sharp. Vector files can be submitted in any size, in proportion to your custom banner's size.

All reprints should be duplicated what was originally printed

Banners Expo does not hold a color limit on its custom banners, allowing you the freedom to choose as many photos or graphics and color as you want on your displays banner.

We don’t print vinyl banner on both sides but we can make fuse to banner to get double sided display. This attachment of two banners will enhance the durability of this banner.

Banners Expo sign prints are always measured in width by height (W x H). When you choose a size on the website, width is always the first dimension, not height. Be sure it matches with your file size.

After the approval of art work it straight goes to the production house, so no further changes can be made to it.

Yes you can deck your "proof request" on the edge of page. Our staff will email you the final proof of it within24 hours of submission.

In case if you don’t like the final preview our team will satisfy you by finding best suited layout for you.

Printers at Banners Expo are accelerated to print colors expected to match the order, but in cases that they do not, we cannot be held responsible
actual display of it. We will not issue refunds for this or accept any returns due to color, depth or tone.  In this case we will address each of these situations on a case-by-case basis.

For these file types like PDF, DOC, DOCX, EPS, CDR, AI, PSD, TIF, TIFF, PPT, BMP, SVG, our system is not able to generate an instant proof for review but we have your file and our production department will review your file for size and quality (resolution) before sending it to the printing. Printing production will contact you if the file is not good for printing. 

We have printer Starting from 360 dpi to 1440 dpi

After the approval of your request or production team will only take 24 to 48 hours to print your order. It depends upon the shipping package of the order, it may take 3 business days to deliver your order.

Products quality, Materials & Options

We offer 180 days guarantee against all manufacturing defect.  If the product fail to deliver quality of break during the conservation at given guaranteed time then we will definitely replace the product.

We are delivering high quality products from 20 years. Every order has free design proof. Moreover ordering on our website is feasible and easy.

In case shipping carrier losses we will send you shipping or priority basis and will investigate the package.

If any error or omission found on the package, we will send you the shipping on priority basis. We also offer refund or replacement of the order without any charges from the customer?

No our custom banners have no grommets by default. If you want to add grommets kindly mention in special instructions.

Our vinyl banner usually doesn’t come with wind slits. If you want to add this specification we can add it on addition charges. Moreover, we also offer mesh banner that can withstand wind and external pressure.

Our vinyl banner comes up with waterproof material and generally last for 5 years.

For this flexible bungee cords will be recommended to hang banners in those areas.

The banners made up with 15oz offer higher amount of vinyl in them. This feature adds durability in the overall life of the banners and mostly recommended for outdoor use.

Order, Payment & Shipping Help

Yes we do offer a discount on commercial products. For this kindly contact our  sales department at or call us at (718) 252-7575 for more information.

To make things extra convenient to our customers we offer fixed shipping rates anywhere in the USA.

Yes we can process your payment through phone or offer step by step process for your ease.

Yes we offer minimum value order for 99.9$. If your order is below than 99.9$ than we have to take handling charges for it.

Yes we do ship outside of the USA with additional shipping charges on the package.

We have multiple shipping offers so always choose best-suited shipping offer for quick delivery.

Yes you can get your custom dimensions by placing your measurement for the custom banner.